Customer Safety & Service Standards
Last updated: June 2026
Your Trust Comes First.
At ALIX, we understand that requesting someone to handle a task for you requires trust.
Whether the service involves your home, property, business, personal belongings or an important responsibility, we want every customer to feel confident in the service process.
That is why we are building ALIX around trust, professionalism, accountability and responsible service delivery.
Our Service Standards:
1. Responsible Service Providers
ALIX aims to work with service providers who demonstrate the appropriate skills, attitude and reliability required for the services they provide.
Where applicable, we may request relevant information, experience, qualifications or other documentation during onboarding.
2. Professional Conduct
Every person representing ALIX is expected to conduct themselves professionally.
This includes:
- Respecting customers
- Respecting customer property
- Maintaining appropriate communication
- Following agreed service instructions
- Maintaining professional boundaries
- Completing assigned responsibilities properly
3. Customer Privacy
Customers should be able to request services without unnecessary exposure of their personal information.
We are committed to handling customer information responsibly and developing appropriate privacy practices as the ALIX platform grows.
4. Clear Service Requests
We encourage customers to provide accurate information about what they need.
Before a service is confirmed, the relevant details—including the nature of the work, location and applicable pricing—should be clearly established.
This helps reduce misunderstandings between customers, ALIX and service providers.
5. Accountability
ALIX wants customers to know that there is a company behind the service.
If something goes wrong or a customer has a concern, we encourage them to contact ALIX through our official communication channels so the matter can be reviewed and addressed according to our service policies.
Our Professionalism Standard
We want to change the way everyday service work is delivered. A service provider should understand that entering someone’s home, handling their property, preparing their food, fixing their electrical system or completing an important task is a responsibility.
The ALIX standard is simple:
Be trustworthy.
Be professional.
Respect the customer.
Do the job responsibly.
Customer Responsibility
Safety is a shared responsibility.
Customers should:
- Provide accurate service information.
- Clearly communicate special requirements.
- Treat service providers respectfully.
- Ensure that the requested service is safe and lawful.
- Inform ALIX of any relevant circumstances that may affect service delivery.
For technical services such as electrical work, plumbing and other specialised maintenance, customers should allow appropriately skilled service providers to carry out the work.
Our Commitment
ALIX is continuously developing its systems, policies and service standards.
As we grow, we will continue improving our provider onboarding, training, service monitoring and customer-support processes.
We don’t expect customers to simply trust us because we say so. We intend to earn that trust through every service we deliver.
ALIX
Trust in every service. Professionalism in every task. Accountability in every interaction.